Shipping Information
| $3 UPS Ground SHIPPING on orders over $150 and under 30lbs! |
**For all air shipments we will add 25% to the qoute due to increased fuel surcharges passed along by UPS and Fedex. We will contact you prior to shipping to approve charges unless you note on the order not to do so.**
All orders for Iris size sheets and items marked as "Special Order", must call for a shipping quote. Orders will not process until we have a shipping quote and the customer agrees to the shipping cost.
All international orders, including Canada, and orders going to Alaska and Hawaii will be contacted with a shipping quote before the order ships. The customer must agree to the shipping quote before the order ships.
For orders under $149.99, regular ground shipping rates apply. Offer applies to CONTIGUOUS United States shipments only. It will default to the full shipping so be sure to select the $3 shipping if you qualify. If you're having problems ordering during normal business hours, Contact Us and we'll help you order on-line. The reduced shipping charges are already in the shopping cart system, so you will not have to do anything, just select which way you want your order shipped and enjoy the savings!
REGARDING SHIPPING CHARGES
The shipping charge indicated is an electronically computed *ESTIMATE*, there is a small chance that it could be computed incorrectly if your Zip code is not in the database or the weights of the products are omitted. We reserve the right to correct the shipping cost, but will contact you before sending the order or billing you. If we are unable to contact you at the phone number or email address you provide us to contact you - your order will be delayed. Make sure you give us good contact information if you need your order in a timely manner.
Same Day Shipments
You might want to note that to be sure your order will be shipped the same day you order it, you have to have it in by 5:30 PM Eastern, 4:30 PM Central, 3:30 PM Mountain or 2:30 PM Pacific on one of our normal business days. We process orders Monday though Friday, except normal holidays. Otherwise, we will process your order the next business day, and ship that day. This information is also on our Frequently asked Questions page
Domestic U.S. Shipments
We are pleased to offer you with a variety of shipping services. For domestic shipments, the default method is UPS Ground, as it is the most economical method. We can also ship your package by UPS 3rd day, 2nd Day, Overnight, etc... For shipments to Hawaii, Alaska and APO addresses you have the option of Priority Mail. USPS shipments will cost more than the postage you'll see on your package - this is a handling charge. If you are going to pick up your order ("will call") you must pick up your order within 48 hours of placing you order or your order will be cancelled and your money refunded, less a 15% restocking fee.
International Shipments
Many of our foreign customers ask us if we have a retail outlet in their country. The answer is: no, we only have one location (retail only) in Salt Lake City, Utah.
All international orders, including Canada, and orders going to Alaska and Hawaii will be contacted with a shipping quote before the order ships. The customer must agree to the shipping quote before the order ships. We will call you when we have a shipping quote.
We currently ship to the following countries:
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We will only ship orders to the billing address your credit card company has on file. If you are a first-time customer we will also require you to fax us a legible copy of the front and back of your current credit card statement (showing the address) or the actual card alog with a government issued ID showing an address matching your shipping address.
Time taken to deliver via UPS Ground
Time taken to deliver via FedEx Ground/Home Delivery
Our Policies and Warranty information
For ordering Help and info please visit this page
Additional Questions and Answers and Frequently asked questions are available here
Please Inspect your order before opening anything!
The majority of orders we ship are complete and accurate, on occasion items are backordered and you will be informed of that fact on the invoice included with your shipment. Although every attempt is made to ensure the accuracy or your order, please be aware that occasional mistakes are unavoidable. Please be sure to verify the contents of your order as soon as you receive it, as opened product packages are NOT returnable, even if the item was sent to you by mistake. If you mistakenly ordered the wrong item and did not correct the mistake, we will accept the return, subject to the return policy below. If the mistake was ours, we will issue you a return tag for the incorrect items and ship you the correct merchandise at no charge to you. If the incorrect items are not returned, you will not be credited for them.
Our return policy:
We will accept any unopened merchandise within 30 days of the date received for a full refund on the purchase price less a 15 percent restocking fee and any shipping costs. Neither we nor our suppliers accept returns on open merchandise, unless it was defectively manufactured. If you feel that your purchase was defectively manufactured please call and talk with our technical support group. A Returned Merchandise Authorization (RMA) number must accompany all returned items, please call for this number. Without an RMA#, you will not be credited. If you simply did not like the merchandise, and have opened it, we are sorry but we cannot accept your return, that is why we offer a wide variety of sample packages. We do not accept returns of sample packages. No returns on Special Order Merchandise (Special Order defined as any product we do not stock on a regular basis). Returns will be shipped using the original shipping method used with the order placed.
Returned Checks:
A $25 fee will be added for any returned check.
Warranty and Liability:
Products distributed and sold by Inkjet Art Solutions are warranted only to the extent of the original manufacturer's warranty, by the manufacturer, not Inkjet Art Solutions. Please consult the manufacturer for support questions. Inkjet Art Solutions provides limited support for products distributed by Inkjet Art Solutions only. Any product found to be defective will be replaced upon prepaid return of unused defective product. Our liability is limited to product replacement only. In no event will Inkjet Art Solutions be liable for indirect or consequential damages arising from the use or misuse of any of the products we sell or distribute. In general the manufacturer's warranties do not apply to defects caused by accidents, misuse, abuse, tampering, improper storage or out of date product. For more information regarding manufacturer's warranty, if there is any, please consult the manufacturer. Inkjet Art Solutions does not guarantee estimates of longevity for archival products, nor is Inkjet Art Solutions liable for any premature fading or deterioration of any sort. You as the buyer are liable to verify any estimates or other information given on Inkjet Art Solutions's web site or any pages directly or indirectly linked from it. Some information on our pages is quoted directly from manufacturer's web sites or other literature, Inkjet Art Solutions assumes no liability for the veracity of these claims.
All longevity estimates should be treated as such, Inkjet Art Solutions is not liable for premature fading of prints or damage to printers through use of our products. Be sure to properly research your purchase and follow the directions given. If you need help, please contact us.
Technical support:
Technical support is available direct from most of the manufacturers that we distribute for. We are happy to also provide you with limited technical support for all items you purchase from us, we do not provide support for items purchased from other distributors or vendors. If you are using one of our products in conjunction with another product purchased from a different distributor, we will provide support for our product but not the other. Technical support is available http://www.inkjetart.com/advice.html or by e-mail at support@inkjetart.com.
Privacy policy:
Inkjet Art Solutions does not sell E-mail addresses or other personal information of its clients to any third party. We do not store any personal information on our servers. We currently have an opt-in e-mail list that you can subscribe to to receive product updates and additional information. We will not send spam mail, U.C.E. (unsolicited commercial e-mail) or other information without your express permission. We believe in preserving your privacy, not exploiting it.
Security:
All transactions on our Web server are encrypted using S. S. L. to provide you with optimal security and peace of mind. We use a rather low-tech method for keeping your personal information secure: We don't make it available on the Internet; to us, to you, or anyone else. The only information about you that is stored on our servers is: which items you currently have in your shopping cart, your preferred shipping method, and which state you are in for sales tax purposes. We keep track of you using a cookie file stored in your computer's memory temporarily. This file is deleted from your computer's memory when you close your Internet browser. Unlike many Internet companies who store your name, address, and financial information on the Web server, as stated before, we do not. This protects you from crackers (hackers) breaking into our server and stealing important personal information about you. This also makes it necessary for you to re-enter your credit card name and shipping information every time you place an order with us. We understand that many appreciate the convenience of having their information stored, but our company feels it is not worth the liability of having your personal information compromised.
Placing orders:
All online offers made on this site are only valid when the order is placed online, not over the phone or otherwise. All orders must have a valid phone number and E-mail address so that we can contact you in the event that there is a problem with your order. A valid e-mail address is also required to receive shipping confirmation from UPS. It usually takes about one business day for us to process your order. This time may vary depending on what you order and the availability of the product. If you order any item that is out of stock and listed as out of stock in the shopping cart you might be notified that your order has been delayed, but we will usually assume that you know that they are out of stock. If you order an item that is out of stock but the shopping cart lists is as being in stock, you will be notified by email or by phone that your order has been delayed, and the excepted shipping time of your order.
We are unable to accept any credit card orders via email, please call or use the shoppng cart on the site.
Payment:
We accept payment by MasterCard, Visa card, Discover, American Express. You can also set up a "net 30" or purchase order account by calling us with a fax number and having us fax you a credit application. You can also pay by check: add the items you wish to buy to a shopping cart, and checkout using an account - be sure you select "Postal/Will Call" as your payment method (this option is not available if you are ordering without a username and password). After the order is complete, send a copy of your order acknowledgement along with payment to our address.
Shipping:
We now offer discounted shipping when ordering over the Internet. This discount applies only to orders placed over the Internet, no exceptions. We're happy to be able to offer this to you, as orders placed over the Internet result in less staffing costs. Discounted shipping only applies to domestic united states shipments only. International customers can e-mail us for shipping costs, but we need to know approximately which items you wish to order, how you want them shipped and where we are shipping, to be able to give you an accurate estimate. If your order is damaged during shipping, please contact us as quickly as possible so that we may remedy the situation. Visit our Shipping Page for more info, especially on International orders. If you are going to pick up your order ("will call") you must pick up your order within 48 hours of placing you order or your order will be cancelled and your money refunded, less a 15% restocking fee.
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